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FAQ / COVID 19

NATURAL-FACE.COM  response to COVID-19

NATURAL-FACE.COM continue shipping to all countries and territories?

During this difficult period, some couriers and post offices have suspended services to select countries and territories.

Due to these circumstances, NATURAL-FACE.COM  will only ship to countries or territories that still offer delivery arrangements.

Please check our Shipping Rate Table for updated shipping methods and the list of countries that we are still serving.

NATURAL-FACE.COM  is currently discussing with our courier partners to see if we can bring back shipping to certain countries and territories soon.

When we feel we can offer reliable shipping to these countries and territories, we will update our Shipping Rate Table immediately. Please check back for the latest information.


Will my shipments experience delays?

According to liftdoublechin.com shipping data from November 2020, Express and Expedited shipments may be delayed an average of 1-2 week.

Premium Standard and Standard shipments to most countries or territories may experience delays averaging 2-4 weeks. We are currently working with couriers to find a way to deliver shipments in a timelier manner.

As the situation changes, we will provide updates here.


 

What does LIFTDOUBLECHIN.COM do to ensure its operations are safe from COVID-19?

To prevent COVID-19 from affecting our offices and warehouses, we ensure our employees are healthy and practice good hygiene.

All employees undergo daily temperature checks, are required to wear surgical masks at all times, and are encouraged to wash their hands frequently.

Furthermore, employees who travel internationally, or are exposed to family or friends returning from overseas, are asked to self-quarantine at home for 14 days before returning to work.


 

Can I catch COVID-19 from a package that is shipped to me?

The World Health Organization (WHO) asserts that the risk of catching COVID-19 from a shipped package is low. Coronaviruses primarily spread through close person-to-person contact, and should not survive in external environments for very long.

Furthermore, there are no recorded cases thus far of COVID-19 being spread through mail or courier services.

Further information can be found on the official WHO website.


What other measures will LIFTDOUBLECHIN.COM take to address COVID-19?

As the COVID-19 situation evolves, LIFTDOUBLECHIN.COM will continue to adjust its practices. When new information comes to light, we will prioritize quick and appropriate measures to ensure the safety of our employees and customers, as well as the timely delivery of customer orders.

 

1.    Q: How can I order?

A: You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.

You can also easily make reorders afterwards by clicking the “reorder” button on any of your previously made orders. After clicking the “reorder” button the cart will open and you can change quantities or products. 

2.    Q: Why should I buy online?
A: Speeding up the process. By ordering online you will you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time.

Traceability: You will have easy access to all of your previous orders any time you want.

Reordering:  you can make a re-order anytime based on your previous orders by only couple of clicks. This will save time and effort as you don’t need to go through all the documents and emails from the past.

3.    Q: What information should I input when ordering?
A: our online ordering system will ask for all the important information you should submit. If you have a VAT number, please remember to submit it. This will make sure the shipment is not delayed because of the lack of VAT number

4.    Q: What payment methods can I use?
A: You can use all the major credit cards.

5.    Q: Is VAT charged?
A: If you have VAT number, then VAT is not charged. You need to remember to add the VAT number to your account information section. Online checkout system will automatically fill in the submitted VAT number when you order products.
You can also add your VAT number during the checkout process manually.

6.    Q: Can I use pro-forma invoice?
A: Yes, you can use pro-forma invoice. 

7.    Q: What should I do if the payment is not accepted?
A: Please try again in a little while. If the payment is still not accepted, please verify your account balance. 

8.    Q: How can I change delivery address?
A: Sign in to your account and go to “my account”. On “my account” you can change all your contact information.

9.    Q: What are the delivery charges?
A: Delivery charges are dependent on the shipment requirements. If the products on your order are due to special requirements (for example dry ice) extra fee will be added to the shipment charges. You can see the shipping fees on the checkout process before the payment is made.

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